Bought something from House of Water and it's not quite right? No dramas.

We want you to be happy with your gear, whether you're wearing it on the mats or out in the wild. That's why we offer a 90-day hassle-free returns policy on eligible merchandise purchased through our online store.

Here's how it works.

90-Day Returns & Exchanges

If you've changed your mind, ordered the wrong size, or decided something isn't for you, you can request a refund or exchange within 90 days of the original shipment date.

To be eligible for a change-of-mind return, your item must be:

• Unworn and unused, including not worn for training.

• Unwashed and in its original, resalable condition.

• Free from damage, stains, odours or signs of use.

You're welcome to try something on to check the fit. Just keep it clean and in good condition if you're thinking of sending it back.

Once we've received and inspected your return, we'll arrange your refund or exchange.

How to Start a Return

Pretty simple.

Email us at houseofwaterjiujitsu@gmail.com with:

• Your full name.

• Your order number.

• The item you'd like to return or exchange.

• Whether you'd prefer a refund or exchange.

We'll get back to you with instructions on what to do next.

Please contact us before sending anything back so we can make sure your return gets to the right place.

Refunds & Exchanges

Refunds

Once your eligible return has been received and approved, we'll issue a refund to your original payment method.

Original outgoing shipping charges are non-refundable for change-of-mind returns. Refund processing times may vary depending on your payment provider.

Exchanges

Need a different size or want to swap something over? Happy to help.

Exchanges are subject to stock availability. If your preferred item is unavailable, we'll help arrange an alternative or refund.

Return Shipping

For change-of-mind returns and exchanges, customers are responsible for the cost of returning their items to us.

Any additional shipping costs associated with sending an exchanged item will be confirmed before proceeding.

If we've sent you the wrong item, or your product is faulty, we'll work with you to arrange an appropriate solution at no additional cost to you, in accordance with Australian Consumer Law.

Faulty or Damaged Products

We stand behind the quality of our gear.

If your merchandise arrives damaged, has a manufacturing defect, or develops a fault, please get in touch.

Our 6-Month Product Guarantee

House of Water offers a six-month guarantee against manufacturing defects. If your product develops a manufacturing fault within six months of purchase, we'll arrange a replacement at no cost to you.

This voluntary guarantee does not cover damage caused by misuse, accidental damage, or ordinary wear and tear.

If you notice a problem, email houseofwaterjiujitsu@gmail.com with your order details, a description of the issue and, where possible, a few photos.

We'll assess the issue and help get it sorted.

Your Rights Under Australian Consumer Law

Our six-month product guarantee is in addition to your rights under Australian Consumer Law, which may apply beyond the six-month period.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

A Few Things Worth Knowing

• The 90-day change-of-mind returns period begins on the date your order is shipped.

• Items must meet our return conditions to qualify for a change-of-mind refund or exchange.

• All exchanges depend on available stock.

• Faulty products are assessed separately from change-of-mind returns.

• Your rights under Australian Consumer Law apply regardless of our voluntary returns timeframe or product guarantee.

Need a Hand?

Questions about sizing, returns, exchanges or something that's gone a bit sideways with your order?

Send us an email at houseofwaterjiujitsu@gmail.com and we'll help you out.

House of Water Jiu Jitsu
Long Jetty, NSW, Australia